Sessions

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Punctuality

The client must show up at the appointed time. If the delay is longer than 15 minutes, the session gets automatically cancelled. After 3 consecutive delays, the client gets permanently banned from any future sessions.
The video session will last exactly as agreed.

Money and payment

The payment of the session is always paid in full and in advance.
Before paying for the session, the client must first make sure that he/she resonates with the counselor.
Before paying for the session, the client must first make sure that he/she resonates with the counselor.
No refunds provided.
The counseling is offered strictly during the paid video sessions. No further explanation is provided on messenger before or after the session.
If the video session is extended for exceptional reasons beyond the agreed time, the extra time is paid with 27 euros/30 minutes.

Session Boundaries

The video session is not about emotional comforting or debating. The purpose is to provide the client with customized action steps, key-point insights and specific explanations designed to help him/her build the necessary understanding and to solve their individual problems.
The relationship is strictly profesional, one of counselor-client.
During the counselling session the client needs to be alone in the room and in a comfortable environment.

Confidentiality

Everything that happens and is discussed during video sessions remains confidential between the counselor and the client.